Help

Find help with choosing a product, keeping your order private, arranging delivery or buying a favourite again.

Find the answer for your next purchase

• I am buying my first toy: compare three starting options
• I need lubricant: choose a formula, feel and bottle size
• I want partner control: compare buttons, remotes and apps
• I need privacy: check packaging and payment descriptors
• I want the same item again: find my previous order
• I want a shortlist: find my match

How do I choose a product?

Start with how you want to use it, then compare size, material, controls and care in the product details. Our buying guide helps you narrow the choice. If a detail is missing, send us the product name or link before ordering.

Will my order be discreet?

Yes. Orders are packed discreetly. Read our packaging guide for how your parcel is prepared.

Where do I choose delivery?

Add your items to the cart, then choose from the delivery options, dates and time slots shown there. Availability depends on your order and the current schedule. Enter your delivery address at checkout and check the final delivery charge before paying.

Can I get my order today?

Check the available dates and time slots in your cart. Same-day delivery is available only when the cart offers it. If today or a particular slot cannot be selected, choose another available option. See delivery information for more details.

Can I collect my order?

Check the self-collection guide and the options offered for your order. Please arrange collection using the available checkout process rather than arriving at a warehouse without confirmation.

How can I pay?

The payment methods available for your order are shown at checkout. Review the order total and any delivery charge before completing payment. You can also read our payment guide.

How do I find something I bought before?

Sign in to your account to find your previous orders. Check the exact model, formula, colour and size before adding it to your cart. Current prices and availability may differ from your earlier order.

How do I use Durio Rewards?

Visit Durio Rewards and sign in to view your points and available rewards. Follow the redemption instructions and check the terms before using a reward at checkout.

What if there is a problem with my order?

Contact us with your order number and a short description of the issue. Check our returns information and warranty guide before sending anything back.

Can you help me find a product that is not listed?

Send us the product name and a link through our contact page. We can check whether it is available to order.