Warranty

If a product develops a fault, contact us with your order number, the product name and a short description of the problem. We will explain the next steps before you send anything back.

Faulty on arrival or within 14 days?

Defective goods may be exchanged within 14 days after delivery, subject to eligibility. Please contact us first. Read the delivery and returns terms for the defective-item exchange conditions.

Manufacturer warranty support

For products purchased from Durio.sg, we assist with eligible manufacturer warranty claims for one year, provided the product remains covered by its manufacturer warranty. This assistance does not mean every product has a one-year warranty. Coverage and warranty length vary by brand and model, so check the manufacturer’s terms before buying.

What is normally covered?

Manufacturer warranties generally cover electronic devices with faults caused by defective workmanship or materials. Cosmetic wear, accidental damage, misuse and neglect are excluded. Attempting to open or take apart the device voids the warranty under these terms.

Repair and delivery costs

For an eligible manufacturing defect, Durio.sg covers the cost of overseas product repairs. Local pickup and delivery costs for your device are your responsibility. Contact us before arranging a return so we can explain the applicable process and costs.

How to request help

1. Send your order number, exact product name and a description of the fault through our contact page.
2. Wait for our instructions and confirmation of eligibility before mailing or delivering the item.
3. Follow the agreed return instructions and keep your delivery reference.

Claims are assessed individually. Durio.sg reserves the right to decline claims that are ineligible, unreasonable or caused by misuse. Hygiene-related and change-of-mind exclusions are explained separately in our returns information.